Customer Support Specialist

Location: Cluj-Napoca (Hybrid)

RESPONSIBILITIES

• The Technical Customer Support team focuses on 2nd level support, the team is in contact with clients as well as with Research & Development teams
• This role entails delivering exceptional customer support to clients, and the candidate will be responsible for ensuring that consistent support is provided quickly and efficiently
• Responsible for monitoring Technical Customer Support queue through the working day and taking action on all customer tickets
• Responsible for all issuesscalated by Customer Support Team (1st level)
• Investigate issues in database and log files, when necessary
• Analyze application problems, recommend and work closely with other departments to find a solution
• Report and discuss production errors with Development team
• Ensure client requests are met in an agreed timeframe to allow a better customer adoption
• Responds quickly and positively to the needs, requests and demands of the customers and colleagues
• Treats current customers as vital to the business and takes responsibility for meeting customer needs
• Communicate professionally with internal and external customers and other teams 

REQUIRED SKILLS

• Fluent written and spoken Romanian is mandatory
• University degree/diploma or student at Technical University preferred
• Demonstrated analytical and problem-solving skills
• Demonstrated planning and organizational skills
• Computer Skills: Office, SQL Server Management Studio (it’s a plus)
• Proactive, “can do” attitude
• Excellent communication skills, written and verbal, to explain complex situations or solutions competently and confidently
• Must be flexible and dependable, willing to work as part of a team and take on additional responsibilities from colleagues when necessary

COMPANY OVERVIEW

TrackGPS is a complete fleet management solution developed by AROBS Transilvania Software and currently used by over 4500 customers in Romania with about 70.000 vehicles.

TrackGPS provides high level custom services using GPS units, special devices, web platform and a mobile app. Features such as driver behaviour and communication, fuel consumption, eToll, temperature and humidity control, transportation security and many more.

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